PlatinumPlay Privacy Policy

At PlatinumPlay Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit our platinum play online casino, register an account, or use our platinum play mobile casino across desktop, mobile and Mac devices. By using our services, you agree to the practices described below.

Who We Are

Our casino online platinum play platform is owned and operated by Baytree Interactive Ltd (69691), a Guernsey registered company with its registered office at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. We operate under licence 01059 issued by the Kahnawake Gaming Commission, and our servers processing transactions with players in Canada are based accordingly. Our platform is part of the Cityviews Group, which also powers several sister brands. Some payment processing on platinum play casino canada accounts is carried out by Digiprocessing Limited, based in Gibraltar. When you register for platinum play casino, you enter into a gaming contract directly with Baytree Interactive Ltd.

Information We Collect

When you create a platinum play login or use our platinum play app, we collect several categories of personal data necessary to provide our services and comply with our licensing obligations.

• We collect registration details such as your name, date of birth, address, email and phone number
• We gather identity verification documents required for withdrawals of €2,000 or more, single or cumulative
• We record your gaming activity, including wagers, deposits, withdrawals and bonus usage across our platinum play slots and table games
• We track technical data such as IP address, device type and browser information when you access our platinum play mobile app
• We store payment information linked to Visa, Mastercard, Interac, PaysafeCard and other supported deposit methods
• We keep communication records from LiveChat, email and Help Centre interactions

How We Use Your Data

We use the personal information we collect to operate PlatinumPlay Casino responsibly and securely. Our purposes include verifying your identity before processing withdrawal requests, administering your platinum play casino bonus and Rewards programme points, and detecting fraudulent or irregular betting patterns. We also use your data to send you promotional messages about our platinum play no deposit bonus offers, free spins, and other casino promotions, unless you have opted out of marketing communications. Additionally, we rely on your information to comply with anti-money laundering regulations and the requirements of the Kahnawake Gaming Commission.

Marketing Communications

We may notify you by email or through in-lobby messages about daily, weekly and monthly promotions, including deposit match bonuses, platinum play 50 free spins offers, and prize draws such as our flagship Fortune Lounge Cruise event. You can withdraw your consent to receive marketing communications at any time by contacting our support team or adjusting your account preferences.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with regulatory bodies including the Kahnawake Gaming Commission and eCOGRA, payment processors such as Digiprocessing Limited, identity verification providers, and our group companies operating under the Cityviews Group. We may also disclose your data where required by law, court order, or to prevent fraud and protect the integrity of our platinum play casino online services.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and platinum play casino app to enhance your browsing experience, remember your login preferences, and analyse traffic patterns. Cookies also help us tailor promotional content and measure the effectiveness of our platinum play casino bonus codes campaigns. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our platinum play casino download free experience.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory and accounting obligations. If your account becomes inactive for six consecutive months, we apply an administration fee as outlined in our terms, and we retain associated records throughout this process. Loyalty points and bonus-related data lapse six months after issue, in line with our loyalty programme rules.

Data Security

We are committed to protecting your data using industry-standard encryption, secure servers, and restricted access controls. Our systems are designed to safeguard information transmitted through platinum play casino login sessions and financial transactions processed via supported deposit and withdrawal methods. Despite these measures, no method of electronic transmission is entirely secure, and we encourage you to use strong, unique passwords for your account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever applicable to our operations.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain processing activities, including direct marketing
• You can withdraw consent for optional data processing at any time

To exercise any of these rights, you can contact our support team through the Help Centre or by emailing complaints@playersupportcenter.com.

Age Restrictions

Our services are intended only for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we take verification steps to prevent underage access to our platinum play online casino download services.

Restricted Territories

We do not offer our services to residents of certain restricted countries and territories, including Ontario and Alberta within Canada, and numerous other jurisdictions listed in our terms and conditions. If you access our platform from a restricted location, we reserve the right to close your account and withhold associated funds.

International Data Transfers

Because our operations span multiple jurisdictions, including Guernsey, Canada and Gibraltar, your personal data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or the services we offer through our platinum play casino app and website. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to us through our LiveChat service, available 24/7, or by emailing complaints@playersupportcenter.com. Our support team is available in English, German, Greek, Spanish and French to assist you.